Returns And Exchanges Policy

Returns And Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your purchase for any reason, we offer a full refund or exchange within 3 business days of receiving your return.

 

Exceptions

We reserve the right to refuse any return or exchange if the item is not in its original condition, is damaged or missing parts, or shows signs of wear.

Custom-made/special orders and colored gems are not eligible for returns or exchanges.

 

Returns

Returns must be initiated within 15 days of you receiving the goods.

To return an eligible item, please follow these steps:

  1. Contact our customer service team and wait for our approval to return.
  2. Pack the goods securely in their original packaging.
  3. Include a copy of the original invoice or packing slip and any other documentation that came in the original package.
  4. Ship the goods to the address provided by our customer service team. In specific circumstances.

    Once we receive your return, we will process it within 3 business days. Refunds will be issued to the original payment method.

     

    Exchanges

    Exchanges must be initiated within 15 days of you receiving the goods.

    If you would like to exchange an eligible item, please follow these steps:

    1. Contact our customer service team and wait for our approval to exchange.
    2. Pack the goods securely in their original packaging.
    3. Include a copy of the original invoice or packing slip and any other documentation that came in the original package.
    4. Ship the goods to the address provided by our customer service team.

      Once we receive your exchange, we will process it within 3 business days.

      If there is a difference in price between the exchanged item and the new item, we will either refund or charge the difference.

       

      If you have any questions about our returns and exchanges policy, please contact our customer service team for assistance.

      Reyes Jewelers Corp.

      36 N.E. 1st Street, Suite 734

      Miami, FL 33132

       

      Email Address: contact@reyesjewelerscorp.com

      Telephone Number: +1 (305) 431-8303